Customer Service 5 Star Rating Cartoon


  Gallup is in the news recently for issues surrounding their polling processes used during the election where they predicted a 1 point lead for Romney.  Interesting my beef is not only with Gallup but any company that is involved with corporate polling to survey customer experience at retail establishments […]

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Customer Service Phone Trees

Today’s cartoon highlights one of my biggest process pet peeves when it comes to customer service.  In order to get to a live operator, the phone tree forces you to enter your customer id number or your telephone number.   Customer ID’s are worse because no one has them memorized. […]

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