Customer Service Phone Trees
Today’s cartoon highlights one of my biggest process pet peeves when it comes to customer service. In order to get to a live operator, the phone tree forces you to enter your customer id number or your telephone number. Customer ID’s are worse because no one has them memorized.
So after entering said number, you wait on hold, and when finally connected to a live agent they force you to repeat the number. What’s up with that?
Everyone has good and bad experiences with customer service reps but I am interested to know if there are any customer service policies/processes that you find irritating that are outside the control of the reps themselves.